Faqs2018-03-22T09:36:48+00:00

FAQ

FBX format has permission to update format2019-03-22T08:07:14+00:00

If you purchased “FBX” format in our store, you can update to the software than we supported. For example, If we support “Blender” after you purchased “FBX” format, you can update to “Blender” format with only pay different price, If you purchased others format, you can’t update to “Blender” format, you need purchase “Blender” format again.

For 3Ds max format who purchased before  1st April 2019 can ask for a free format update. Please contact [email protected]

Buy more save more.2018-11-20T13:59:19+00:00

We are not sale product as “Bundle”, you can choose the collections that you want. We offer the following discounts if you purchase more ( the discount only available for collections):

5% discount for 4 collections
8% discount for 5 collections
12% discount for 6 collections
20% discount for 7 collections

Note: If you want use Collection discount, please do not add “single” models in your cart.

And we also offer a special life-time 5% discount for customers who spend over $1500 on our site. This discount can work for any products.

The Collection & Life-time discount can work with any Promotions, Sale or Coupon code.

Can I update to GrowFX version?2018-11-20T14:03:24+00:00

You can update to GrowFX version anytime with only pay the different price of Mesh version. Please contact us if you want update.

Can I get refund after purchased?2018-11-20T14:02:52+00:00

Purchased products are non-refundable unless specifically stated, e.g. You can’t use our product under specific software / plugin environment also we can’t solve this.

Please read ” Specifications ” carefully before purchasing, make sure you satisfied with this product.

How many times can I download my purchased products?2018-11-20T14:03:34+00:00

1.  Customers can download purchased products from Maxtree.org up to 10 times, If you over this times, download will not allow.
2.  Purchased from Avangate shop on our affiliate sites doesn’t have amount of downloads limited, but the link will expired after 7 days.

If your products over download limited please conctact us.

How can I get an invoice for my purchase?2018-11-20T14:03:38+00:00

After you paid, you will received an PDF invoice via E-mail, or you can download it from “Orders” section under your account pop-up window, you can find it on the right side of the menu bar.

How can I get files after purchase?2018-11-20T14:03:45+00:00

After purchased, you will receive the download links that send to your E-mail box. Or you can visit “Downloads” section under your account pop-up window, you can find it on the right side of the menu bar.

What’s format included?2018-03-27T02:02:09+00:00

We offer:

  • max format ( with Vray, Corona renderer materials and textures, some models offer materials for Octane render )
  • FBX format ( with basic materials and textures )
  • GrowFX Original  format ( please check ” Specifications ” of each product. WithVray, Corona renderer or Octanerender materials and textures )

Please Note: Octane render doesn’t support vertex color right now, so the render result must be looks a little different with other render engines.

Should I have to buy GrowFX for these plant models?2018-11-20T14:03:56+00:00

In fact, you don’t need have GrowFX to use these models. All  models include editable mesh and original GrowFX format, you can use editable mesh format without GrowFX. But you need GrowFX to use GrowFX original file.

All the plant models with grow or wind parameter?2018-03-23T02:58:37+00:00

We didn’t add grow or wind parameter to plant models, customer need added by themselves, but we will add some grow and wind plant models in our library in future.

More question about GrowFX plugin?2014-06-09T15:23:13+00:00

If you have more question about GrowFX plugin,you can visit www.Exlevel.com