Faqs 2018-03-22T09:36:48+00:00

FAQ

Can i get refund after purchased? 2018-06-15T00:21:41+00:00

Purchased products are non-refundable unless specifically stated, e.g. You can’t use our product under specific software / plugin environment also we can’t solve this.

Please read ” Specifications ” carefully before purchasing, make sure you satisfied with this product.

How many times can i download my purchased products? 2018-03-22T10:03:00+00:00

1.  Customers can download purchased products from Maxtree.org up to 10 times, If you over this times, download will not allow.
2.  Purchased from Avangate shop on our affiliate sites doesn’t have amount of downloads limited, but the link will expired after 7 days.

If your products over download limited please conctact us.

How can i get an invoice for my purchase? 2018-03-23T02:53:21+00:00

After you paid, you will received an PDF invoice via E-mail, or you can download it from “Orders” section under your account pop-up window, you can find it on the right side of the menu bar.

How can i get files after purchase? 2018-03-23T02:53:06+00:00

After purchased, you will receive the download links that send to your E-mail box. Or you can visit “Downloads” section under your account pop-up window, you can find it on the right side of the menu bar.

What’s format included? 2018-03-27T02:02:09+00:00

We offer:

  • max format ( with Vray, Corona renderer materials and textures, some models offer materials for Octane render )
  • FBX format ( with basic materials and textures )
  • GrowFX Original  format ( please check ” Specifications ” of each product. WithVray, Corona renderer or Octanerender materials and textures )

Please Note: Octane render doesn’t support vertex color right now, so the render result must be looks a little different with other render engines.

Should i have to buy GrowFX for these plant models? 2018-03-23T02:56:35+00:00

In fact, you don’t need have GrowFX to use these models. All  models include editable mesh and original GrowFX format, you can use editable mesh format without GrowFX. But you need GrowFX to use GrowFX original file.

All the plant models with grow or wind parameter? 2018-03-23T02:58:37+00:00

We didn’t add grow or wind parameter to plant models, customer need added by themselves, but we will add some grow and wind plant models in our library in future.

More question about GrowFX plugin? 2014-06-09T15:23:13+00:00

If you have more question about GrowFX plugin,you can visit www.Exlevel.com